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BAGoldcard
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Whilst I do not know what has happened or more importantly not happened with regard to de-icing, my flight back from Moscow in a blizzard a week ago departed from the stand and travelled a short distance to where the plane was de-iced, the Captain advised.

I could see the machine from the window and it took less than 5 minutes.

I have heard from a friend who is retired from BA, but has many friends who still work there, that there has been a shortage of the required fluid at Heathrow. Gossip perhaps…..