Reply To: Chaos at T5…now

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I think lessons will need to be learned, but that – as ever – it is BAA which has let the airlines down. In fact it has let this country down.

While any interruption to such a complex operation is highly disruptive, and this is especially emotive at a time of year when more inexperienced travellers take to the skies to see loved ones, it does seem to me that BA’s people, technology and terminals coped reasonably well in the circumstances, and that things are fast returning to normal now BAA has re-opened the airport.

Is there more snow on the way?

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