Reply To: Chaos at T5…now

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ok now home. Following last post was boarded onto flight and then sat on tarmac for almost 5 hours on Monday being promised a takeoff slot of 5.30pm. At 5pm BA cancelled flight. It was extraordinary decision and a very cruel way to treat the many who were on board.
Rebooked only after a near riot at ticket desk when a decision was taken locally not to rebook anyone on anything. Offered hotel and meals but in the end due to my complete lack of faith in BA to deliver any truthful iinformation did what was suggested by those not affected by this farce and used my resources and resourfulnes and got home via Train car ferry and taxi. Over a £1000 in extra costs. O arrival find 2 inches of snow and a nation paralysed. In Europe they are measuring snow in feet and bar some minor disruption roads are clear trains run and airports operating at higher capacity than LHR. To hear also that help in the form of the army was refused beggars belief.
BA fell apart on Friday operationally after just 20 mins of forecast snow and that was their fault for not planning. The consequences of their awful decision making and planning have now affected thousands since and have been compounded by a retailer running airports.
It is a national disgrace and people should be rightly blamed and held to account.

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