Reply To: Chaos at T5…now

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You may be missing the point. Of course we cannot provision for absolutely everything that Mother Nature throws at us, but we can be prepared for most of it. These are not “rare events”, they happen every year. The cost-benefit argument doesn’t stack up when BAA is raking in £1.16bn in profits at the expense of the travelling public but they cannot spend a few more million pounds on making sure that we keep moving. It snowed for two hours on Saturday and we are still in a mess three days later. I’m glad you agree that BA need more de-icing equipment but it wasn’t snowbound stands that were causing the problem on Friday, it was lack of equipment. I’m happy that the BA website is working fine for you, but it wasn’t for the rest of us:

In a time of crisis, the website becomes the most important means of communication and reduces the number of people who set off for the airport unnecessarily. It’s pointless if it cannot cope with crisis volumes.

You’re absolutely right that there are lessons to be learned but they never are.

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