I have just left T5. Blame / no blame – the situation within the terminal is shambolic and thats being kind. Yes this is new ground, but that excuse is beginning to wear thin. This year we have had BA strikes (new ground) volcanic ash (new ground) and now snow (certainly we have seen snow before).
I am a staunch supporter of BA and will continue to be, however, there is no defence for the way passengers are being treated and a total lack or organization. If any of you live close enough to T5 go and see (if you can get into the terminal.
PS – its now snowing again at Heathrow time 14.00 local.