Reply To: Chaos at T5…now

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I don’t think anyone expects that safety should be compromised. But it is obvious that both BAA and BA are grossly unprepared. We are talking about making sure that the world’s busiest airport can cope adequately with weather that has become commonplace. BAA need proper equipment to clear the runways, taxiways and stands and BA need enough de-icing equipment to keep their planes going. Their website has been down for most of the day and this is meant to be their main communication tool. What is the point of directing passengers to the website for information, to cancel or re-book when their servers cannot cope in times of crisis. Willie Walsh may be yelling and screaming at the CEO of BAA this morning but he has to seriously look at his own company’s failings. It’s a complete fiasco.

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