Reply To: Chaos at T5…now

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As Philip Hammond said this morning on BBC Breakfast, let’s not play the blame game (save that for the future) – priority should be focused on getting things back to normal.

Yet the BAA are happy to blame low temps, ice and snow (which fell nearly 48 hours ago) for their woes, not admit that their lack of planning or preparation for inclement weather is the reason their primary business (getting planes and passengers in and out of Heathrow) turning into a busted flush! I’m sure the retail shelves are choc-a-bloc of goodies in all terminals!

As for British Airways, given the masses of people who are hoping to fly, and MartynSinclair offering up his seat, well that is a great gesture, but BA would be hard-pressed to handle this request at the best of times, let alone on days where it can take two hours to reach them by telephone. Ticketing is such a complex issue (I used to be an agent moons ago), it isn’t as simple as cancelling out a couple of segments…systems are designed to operate that way for a reason – revenue protection.

Perhaps the lovely Andrew “Charlie” Teacher and his fellow BAA staff are with VK at the Savoy enjoying a martini or two, discussing how they can get LHR back on track. Or perhaps they’re in Hawaii with FlyingChinaman (lucky you have sun – it is raining on Oahu)…meanwhile, thousands are stranded, at risk of losing holidays, weddings, attending funerals and let’s not forget Christmas.

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