Stephen – my comments about “is Heathrow a shopping mall or an airport” are well known on the forum. The Heathrow complex is the largest floor space retail in Europe and the costliest in terms of a shopping mall. Here lies the both the conflict and the problem – we agree 100%.
The contingency plans Stephen are not there. I was in T5 last night and have sharthaul flights today that I must take in order to fly my ticket in sequence. I have offered BA my seats, should these flights go, to be transfered to more needy passengers who are stuck away from home and possibly away from their families – I DO NOT HAVE TO TAKE THESE FLIGHTS, MY MEETINGS HAVE CANCELLED – except BA are insisitng that unless I take these flights, i will not be able to fly the longhaul I need later i the week, without paying an extra £3000.
So, even when a passengers offers to forgo a seat, BA are clueless,
I am a gold card holder and remain a fan of the airline, just wish the managers were not still in their nappies and marching around as if living in cloud cuckoo land.