Reply To: Chaos at T5…nowBack to Forum
Unfortunately, I have to agree with the subject line of this post. On the outside (or rather inside of T5) all looks calm and serene but but when the BA managers, who seem to get younger and younger are not able or willing to make decisions, there is little hope.
Remember this year BA has suffered from volcanic clouds and strikes but the airline still managed, to a degree to keep a sense of a stiff upper lip. This weather situation has totally knocked BA for 6 to the extent that nobody appears to have any sense of control, not of the weather, but of the passengers and the serious consequences that this is having to the lives of thousands of passengers.