Reply To: Chaos at T5…now

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RogerVictor…accept everything you say and that is what contingency planning and operational resilience is all about. Virgi LH and just about everyone else operating from what I can see departing. Only BA in chaos. The terminal is like a zoo.
There is clearly no plan, no communication and a complete loss of control here. Staff are few and far between yet almost every short haul flight has been chopped.. This is not weather, it is bad planning and incompetent management at the operational level. Heads should roll.

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