Reply To: Chaos at T5…now

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Flight has now been showing 4pm departure time for over an hour and no from BA thinks it is odd that at 4.40pm they are showing a flight leaving at 4!!!!! It of course must be me and the effects of the VAT I have had in the last 2 hours. No driving for sure tonight!! There is one very lonely and very isolated staff member at guiest services who is still smiling though gods knows why as wshe has been inundated since 2pm. No one at managment level anywhere near. No wonder they have a relationship problem with their staff.

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