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Having watched AirAsia on the UK tv show Stansted:The Inside Story, Air Asia seem a very efficient and well organised airline so I am surprised to read all this.
As one reader correctly says you don’t pay for Ryanair and expect Singapore Airlines !
Also my own personal dealings with CEO Tony have always been efficient,pleasant and excellent.
Drop him a line if things have gone wrong : <a href="mailto:[email protected]“>[email protected]