Reply To: Air Asia experiences

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Did you check your conditions of contract? You entered a contract when you purchased the ticket from Air Asia – do you remember ticking the box on the website? Anyway, the relevant clause says:

“9.2 Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall ***at our option***, either:

carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking;

or should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom. ”

So, Air Asia are perfectly in their right to cancel. Depending on their “option”, they *could* have allowed you to re-route with no additional charge, but they were under no obligation to do so

If you don’t like the Ts&Cs, might I suggest you find an airline with a contract more favourable to you. And please can you let us know if you find one…

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