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While it IS fair to criticise, I also think you should set out what you paid to travel.

I have paid £15 one way to travel Air Asia on a short hop; the closest fare elsewhere on a “proper” carrier was more than five times that amount.

IMHO for many people for whom cost is the key criteria, waiting 55minutes for bags is not an issue and higher prices would mean they could not have travelled.

If you need top notch service, it doesn’t come for free…!