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Thanks for the valuable post. I can’t believe an airline would behave like that in today’s competitive market. Air Asia is ruthless. I only traveled with them within Thailand, and couldn’t believe how unprofessional they were in the airport check in areas. Their gate personnel & boarding area were a disappointment also. It reminded me of some kind of high school type operation. Inflight service was terrible. Once we got to BKK, we had to wait 55 mins. for our checked luggage to arrive at the carousel. Never, never again!