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PaulPenang
Participant

AirAsiaX… be careful.

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.

They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!

Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B… just in case.

Also… Our KL/Abu Dhabi trip departed KL on Jan 25. The return from Abu Dhabi was to be on March 1. I strongly suspect AirAsiaX had decided to vacate the market prior to our departure. If they knew the return portion of our tickets could never be used, why didn’t the check-in agent in KL tell us?

A travel forum (simpliflying.com) posting had this to say,

“Incidentally, I had learnt about the route closure (Abu Dhabi) on Twitter around Jan 25th, and Azran himself (AirAsiaX CEO) made a public announcement in Singapore on Jan 28th. That’s why I’m surprised that as a passenger who had booked a ticket wasn’t informed earlier.”

Farm animals get more respect than AirAsiaX passengers.