Reply To: Why do I keep returning to BA?

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As I reached the top of the steps as a boarded at JER for LGW, I was met with a friendly smile and a “Hello Sir” on checking my boarding pass it was “Thank you Mr Tarrant welcome back on board” the greeting is just as important as the service. Excellent cabin crew out and back in Club Europe today.

As GoonerLondon says the consistancy in getting it right is difficult, the crew today were genuine in thier appoach. Yes they took good care of me today.

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