Reply To: Service attitudes are infectious

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SimonRowberry
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Nigel, VK,

I have to agree with you both. Passengers certainly do have to bear part of the responsibility; on the other hand, poor levels of pay and conditions of service act as a motivational barrier on the other side of the equation.

I agree that you generally ‘get what you are prepared to pay for.’ Unless you fly THY, of course…..

Simon

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