Reply To: Sorry for the Inconvenience Caused !

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Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling their Abu Dhabi / Kuala Lumpur service in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our added expense either.

They said they would refund the canceled Abu Dhabi/Kuala Lumpur portion, but only after 30-50 days. What an attitude!

Be careful. Make sure you have a plan B.

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