I am a Swiss national living in BKK. Whenever I have to fly to Europe I use TG, SQ or EK never LX. The main reason is the very unfriendly flight crew and the entertainment system which seems to me, is never working.
I use to fly SWISS weekly between BKK and SIN.
On the management responses, I recommend SQ and EK, don’t think you get any response from TG.
Reachme747, I fully understand that you have complained about the baby, the unfriendly crew and the blisters but demanding a refund for the outbound sector. I don’t think any Airline will grant your wish.
On a similar issue I had with EK they have credited 10’000 miles in my account. I think this was a nice gesture and Swiss should adapt such a policy.