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CSD never came around to check, thanks on departure, etc. No, I did not ask for my bed to be made up – again, its not about asking, it is about a First Class experience – it was just lacking, at least on this flight. AA is no flag bearer on service standards, but on my flight from Paris to Chicago today, the Purser was cheerful, she came around to thank us all on departure and wished Happy Holidays. I drifted off to sleep while reading and the attendant placed a duvet on me – now this is not by any means a standard experience with AA, but when standards drop this dramatically on BA, it is noticeable.

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