Reply To: Bmibaby frustration, no customer service, stupid system

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I’ve just had an e mail to tell me that my flight in April is “suspended” and had to click a button to say I have read e mail. when I did this new message states thank you for accepting alternative flight!

I then contacted call centre to cancel but they cannot send e mail confirming cancellation so I have to wait to see my credit card statement after about 10 days to see if it has been credited

This is the first bother I’ve had with them over the years. how difficultis it just to get something in black and white to confirm?

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