Reply To: Bmibaby frustration, no customer service, stupid system

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I had a cancelled flight from BFS last year, it was blatantly obvious they used the aircraft to complete a Spanish route. I arrived at the ticket desk to receive a letter stating my flight had been cancelled and to write in for a refund! I asked for a taxi to BHD to pick up a more reliable Flybe and was told there were taxis outside – bmibaby would not fund the cost and I was on my own! It’s a shame airlines are so blinkered when there are a choice of airlines……

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