Allow me to clarify further – as I mentioned in my initial response there are two lounges we use in London Heathrow Airport – our oneworld partner American Airlines Arrivals Lounge which is for arriving passengers, and the CX First and Business Class Lounge which is located in the restricted area and is for departing passengers only. This is stated clearly on our website http://www.cathaypacific.com. Both lounges open in early hours to cater for the needs of passengers.
There may have been some confusion about the opening hours of the Cathay Pacific departure lounge as the opening hours had not been updated on our website. We have now done so.
As for the feedback on the facilities and services at American Airlines Arrivals Lounge, we will share the comments with our American Airlines partners.
Once again, many thanks for the feedback.