Reply To: CX Arrival Lounge LHR ?Back to Forum
Dear Ms. Wong,
You have missed the point and failed to explain why the CX arrivals lounge at LHR only opens after 08.00 when you have 2 flights arriving between 05.00 and 06.30 ? CX have an arrivals lounge and it should be open ? The AA lounge is not as desirable and you should know the staff there only offer cereal and yoghurt for breakfast ! They advise pax the food supply does not arrive untill 08.00 ! So F and J class passengers arriving after a 13 hour flight cannot expect a hot breakfast !
The matter of departure lounges is totally irrelevant to the question raised. I regret your response appears designed to obfuscate the issue.
This is an important forum for business travellers and as regular F & J class customers we would like to know why you do not open your arrivals lounge at LHR in time for 2 747s arriving early in the morning ? It suggests cost cutting and a lack of consideration for your high yield passengers. Would your Director of Service Delivery, care to explain to this forum why such small cost savings are being implemented ?