Thanks to Business Traveller for bringing our attention to these comments from our passengers.
In response to their comments about our lounge facilities at London Heathrow Airport, I would point out that it has always been our practice to have separate lounges for arriving and departing passengers.
Our First Class and Business Class passengers and Marco Polo Club Gold tier and above members arriving at London Heathrow Airport are invited to our oneworld partner American Airlines’ Admiral’s Club Lounge which is located after customs and immigration at the Arrivals Building and is open from 0500 to 1400 daily.
Cathay Pacific’s First and Business Class lounge located in the restricted area is available for eligible passengers departing from London. The lounge is opened from 0530 to 2200. Apart from Cathay Pacific passengers travelling to Hong Kong, eligible passengers (oneworld Emerald and Sapphire OR Marco Polo Club Gold and above) with onward journeys on other oneworld member airlines may use Cathay Pacific’s lounge before their departure flight.
We value comments from our passengers and look forward to your flying with us again.
Corporate Communication Manager – Overseas,