The snow and ice have now been with us for weeks; today’s conditions are not objectively extreme and were predicted well in advance. So transport operators are going to struggle to convince anyone that the problems are really down to ‘exceptionally bad weather’ and not ‘routinely bad management’. What do other business travellers think, and can anyone give us the lowdown on operations inside the airports and airlines?
I won’t repeat all of my comments from the BA ‘nightmare’ threads, but I think this can be summed up in three bullet points
1 – lack of strategic thinking by the airports
2 – lack of proper risk management, to deal with ice/snow when it occurs
3 – lack of will to deal with a problem that arises relatively infrequently