Reply To: Paid BC PAX being disturb by upgraded PAX on Air China

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with some airlines it does seem to be a lottery with business class – on a flight from Mumbai i was allocated a seat that was faulty, when I told the purser he simply said “yes this seat was reported faulty several days ago and the check in agents were aware of this (he showed me the paper work) and as a legitimate business class passenger I shouldn’t have been allocated this seat – but – he said it’s not a problem as most of the other passengers in the cabin are upgrades I can choose who I would like to swap with me!! of course I couldn’t possibly (my problem I know) MAKE someone else sit in that seat as all of them had heard the conversation. Wrote several time to Alitalia but in the end it was a “sorry for your experience but F**@%% off!

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