Reply To: Paid BC PAX being disturb by upgraded PAX on Air China

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In response to StefanJohannsen: Whilst this is to some extent a valid point I think it is an over-simplification. A full fare paying business class passenger has a (legitimate) expectation that the cabin environment will be more peaceful and pleasant than an economy class cabin. Whilst good behaviour should be expected from all passengers it will be particularly irritating for a paying business class passenger when a large number of economy passengers are upgraded and in addition do not behave well. Already seeing multiple unpaid upgrades can be difficult to swallow for the paying customer, and it is inevitable (and understandable) that bad behaviour from the upgraded passengers is especially annoying.

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