Reply To: BA First, broken bed. What compensation do I ask for?

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I had a broekn bed in CW on the upper deck, seems my seat is the most popular one in CW. They found a new seat downstairs. The staff filled in a complaint form and got me to sign it and BA responded with a free upgrade to F on my next flight. I always fly in CW and use them monthly between HKG and LHR

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