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#493602

Airpocket
Participant

From what I gather from my Singapore-based friends, SQ are keen to keep customers happy and have been known to bend over backwards to do so. So, it would be interesting to see how they respond to complaints. I think the old “I will now switch my company’s long-haul carrier to a rival airline” line usually elicits a positive response. If not, I’m sure substitutes to SQ could be found on the SIN-Oz routes?Maybe connecting through KUL wouldn’t be so bad if the quality of service on MH is better.