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NTarrant thanks for the proposal. But do I really need 28 emails or more to send to IST just to get their attention. It is already a very bad image on what we have here. Perhaps BT can write something ove airlines with inconsistent service attitude and ask frequent flyers over their recent experiences…..hello!!!… I forgot…BT just need to down load all our comments and send it with a nice gift wrap to the TK headoffice in IST and forward our deepest feelings to them! Merhaba….!!!