Reply To: Middle Eastern carriers’ service standards drop

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Most of the posts on this thread are have a very valid point of view based on inconsistent service delivery on ME carriers, whilst other posts deviates from the topic to express ones point of view towards a specific race and religion. 

Here are some facts behind the current service of ME carriers.

Customer Service:  

Both EY and Ek have staff from over 120 countries working on the front line and behind the scenes. The concept of hospitality and customer service differ from one cultural background to another, even after receiving training from the airline.

Ek has been around for over 25 years and has strong brand image; many people book EK tickets based on that image. EK has been aggressive in achieving the model of “mass” carrier. EY on the other hand is 10 years old trying to provide “boutique” or as they call it EY Inspired service. EY is UAE national carrier which can be noticed through Emirati dishes offering especially in premium cabins. The cabin colours also reflect UAE landscape, beige/brown for desert sand dunes and terqouise for Gulf water.  

Infrastructure limitation is another hurdle: AUH current airport is not keeping up with EY growth as all EY alliances were not anticipated at that time. The situation in AD is different as EY and AUH airport company (ADAC) are two separate entity, unlike DXB were EK and the airport ” under the same umbrella”. AUH new midfield terminal will open in 2017 same year as the introduction of nuclear energy to keep up with the country’s infrastructure development.

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