Reply To: Middle Eastern carriers’ service standards drop

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Sam, what exactly was the nature of your problem with EK? I must admit, apart from waiting ages to get through to them on the telephone (are they short-staffed, I wonder) here in the UK their Customer Service has so far been better than Qatar’s in my experience.
However, the on-the-groun experience is a whole different matter.Neither QR nor EK’s base ground staff have a clue about dealing with wheel-chair reliant pax. I speak from personal experience (my Mum needs a wheelchair). Is it so hard for them to handle wheel-chair pax?How difficult could it be!

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