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Yes, sorry, I wasnt implying anything about dirty tricks, just that it seems impossible to like both airlines, which is strange because they are so different, and also because people don’t seem to get so wound up about AF or LH. If you have a bad experience with an airline, it can make you wonder whether general service levels have dropped etc… but the more you fly, the more it averages out, I think (although the averge may vary between airlines). I fly AA and UA a fair bit, and I’ve found their staff to be just fine, but reading the forums, that makes me a freak as well, so perhaps I’m just indiscriminate !