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I agree with the IFE viking1, as you say if you fly often enough not an issue but can be annoying. I disagree with the dirty tricks reference, I have no axe to grind in fact the BA network is substantially better. I use Club Europe and I would say it is 50/50 in terms of service levels. As I said initially my experience long haul has been awful with BA. I was just interested to know if it was bad luck or a common theme?