You would have to be very unlucky not to have a Good experiance with Eithad sir ! I have used them 3 times over the last 4 yrs, and have been well pleased ! Good service, comfortable seats, excellent IFE’s, and all at amazing value for money, BUT do make sure you do your homework before buying tkts, Amazing saveings to be had if your search hard enof on ALL the travel/bucket shop websites, enjoy your trip ! p.s. I wrote to Thai, and they have NO plans to upgrade their Europe-Thai fleet with IFE’s…..Shame, but more fool’s them !