Reply To: bmi Drops UK Domestic Business Class and Free Food for Elites from 27 January

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For my bad luck I booked a LHR-DUB return at the beginning of last week for travel Thursday-Friday. Business class was not sold, even though it was on the flight. Flexible economy was available and sold as offering free food and guaranteed seats up front, but I got neither.

Well done BMI, it’s not a huge deal, but it was fraudulent misrepresentation.

I asked what free food I’d be getting and was told it starts next week, and my protest that the website sold me the seats on that basis for THIS week went unheeded. Funnily enough, there were empty business class seats on both flights which could have been sold to me.

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