I was disappointed by my J class flights to and from Almaty, Kazakhstan recently. Frankly poor to disgusting food, seemingly only one bottle of champagne available ?(at least on the return flight), no inflight snacks, average wash bags on request only…..
Still waiiting for a response from Customer Relations after more than a week.
I look forward to visiting the new lounge in July, and am sure that it will be much better than the existing Diamond Club / International Business Class lounge which really are quite disappointing and in no compete with BA’s former lounges in Terminals 1 and 4.
Let’s see if the new lounge is up to the Terminal 5 Galleries.