Reply To: Shocking Incompetence of bmi’s Diamond Club Systems Upgrade

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I agree maybe this is BMI’s attempt at stopping you from using your miles.

Make the website woeful leaving you no choice but to call their Indian call centre. The one call centre staffed by people who have no grasp on the English language, and can only read from a computer screen.

Such a shame considering the effort made by the air/ground crew when flying with BMI.

Should we just be taking our custom else where?

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