Reply To: Deplorable Gatwick Express

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@DavidGordon10 – could I suggest that you scan your tickets and taxi receipt and email to customer services. I have done this in the past with other TOC’s and have received a refund plus compensation, albeit in the form of vouchers for future travel.

Whilst it is no comfort and darn inconvenient train and bus operators don’t cancel services because they feel like it. In the case of a train driver, he gives a months notice but it takes his replacement a year to be fully trained.

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