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Some good questions NTarrant , So here are my thoughts on how to improve our railways without reverting back to BR and their perceived inedible sandwiches, constant strikes etc, etc…..
And I’m immediately drawn to what made BOAC a viable and much missed company, whilst BEA disappeared with the mutterings of good riddance echoing in the rings of corporate circles.
To begin with, employees need to have pride in the business they represent. So lets ensure they have a stake in the business..
Let’s build in a Canadian solution, by calling them Crown corporations and not nationalised companies, thus ensuring direct political interference is removed from the equation..
I’d make sure success is rewarded, rather than penalised. This should encourage innovation and remove risk adverse management.
Will consider the specifics later on at my hotel …..