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NTarrant
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Hi Canucklad
The jobsworth, gestapo style guards and conductors have been around way before privatisation. I recall in the 70’s and 80’s the hardline that was taken by some of these fellows.

I agree that when it comes to service quality there are many that let their companies down, just as there were in BR days. Interesting you mention about foreign passengers, in the days of the boat trains at Victoria, ticket staff had to wear a different uniform than their domestic colleagues because passengers from abroad ignored the standard BR uniform