Reply To: No Eurostar trains for the remainder of today (Jan 17). Tunnel closed

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MartynSinclair
Participant

Why cant Eurostar have a structured recovery plan for these admittedly, infrequent, close down events? The lack of Eurostar agents (as reported on Sky News) assisting passengers and the lack of rebooking options, does highlight the “house of cards” effects, Eurostar suffers.

I know its only 24 hours and I know by Monday it will get back to normal, but try telling that to the passengers that were turned away.

At least with the airlines, competitors do speak to each other to try and accommodate each others passengers when things go wrong. Why cant Eurostar agree a recovery, though the airlines…?

Just a thought…..

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