I didnt realise what a hassle it was to change 4 lines from Blackberry to Apple. Apart from 1 lady, T-Mobile could not have been more unhelpful, even if they had tried. Result is that 3 lines will probably leave T Mobile,1 has to stay as there is no other network includes calls to Europe and USA as part of your bundled minutes.
Car Phone warehouse, very suprisingly were helpful, but Phones 4 U, it seemed too much of a hassle for any of the staff to get up of their seats to help.
All in all, I am away from Blackberry (well soon will be) and it looks like from T Mobile as well, after 23 years.
Thanks for the Otter Box rec BB – looking at Ebay next.