Reply To: First time UK passport application

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This is in total stark contrast to my experience over Xmas where I had to renew my passport as it was literally full up with stamps!

I went on the web site and made an appointment for 2 weeks hence when I was going to be back in the UK, the time offered was 9.45am, I turned up with all relevant documentation to be confronted by a wall of people also at the HMPO in Victoria!

I kid you not at 9.45 on the nail my number was called I answered a few brief questions of me I paid my fee including the fee for a super fast service, and was out of the office by 10am and 4 hours later I had my brand new passport in my hands…

I am sure you are having issues but I cannot tell you how surprised I was at the service offered and if you are prepared to pay for the premium price you do get premium service

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