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I am saddened about some of the comments on here.
But then again it is sometimes amusing to read some of the treads when they get personal, especially as the some, not all of the contributors regard themeselves as the creme de la creme of the the travelling public.
In my time I have had to deal with such people on a flight and the overbearing arrogance and superiority of some made me give up and leave.
Thankfully I am still in the industry, but shall we say more of a backroom person – where you fly and how is in my hands.
I mainly fly for pleasure now and I am lucky to be able to self finance the forward cabins. I use BT as a welcome source of information, direction and as i said before a damn good chuckle.