Reply To: Priority Pass card being refused

Back to Forum


MartynSinclair – 27/09/2015 16:43 BST

I am sure that there is a pecking order in lounges and airlines who contract will expect their pax to get in. When I lived in Malta, the lounge was overwhelmed one day and told me I couldn’t go in (on a flexible business ticket.) A quick complaint to the airline duty manager followed and he took me to the lounge and said he would find some room for his passenger, which he did in short order.

On the other hand, Priority Pass sell a card that allows entry on a space available basis, so if the lounge has a capacity of (say) 200 pax and 50 come form airline 1, 50 from airline 2 and 100 buy access from the lounge operators directly, then PP/AA card holders bite the bullet.

Unless this happens to a ridiculous degree, though, I don’t see it is mis-selling (I know you did not write that), but it does bring the value of the card into question – so caveat emptor.

Be up-to-date
Magazine Subscription

To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below