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Simon: That is really a nice gesture from the Dusseldorf Hilton.
You might have an ordeal and further expenses of getting to where you wanted to be but at least you got there safely and timely.
I have had these type of inconveniences in the past from weather related disruption to my travel plans and have long accepted it is part of the travel package as one can not expect smooth services all the time.
My thoughts will be with the poor souls still not able to get to their planned destinations in time for this seasonal holidays.