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During the height of the recent disruptions, BA advised via an email and with reference to my locator code that they would permit me to change my flight schedule on a couple of tickets I was holding. One ticket needs changing, but BA are now refusing to change the ticket. I copied that email so I have a record of it, a change in my view means exactly that, i can change dates of a flight – there is no mention of whether i can or can not change the sequence of the tickets, which i need to do.
This sounds similar to MS’s problem above although I hasten to add not involving so much money. I know these were exceptional circumstances, but I think BA need to be far clearer and use some discretion in dealing with the fall out and finding resolutions to the chaos that still seems to exist.