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#465317

CMBurchhardt
Participant

During the height of the recent disruptions, BA advised via an email and with reference to my locator code that they would permit me to change my flight schedule on a couple of tickets I was holding. One ticket needs changing, but BA are now refusing to change the ticket. I copied that email so I have a record of it, a change in my view means exactly that, i can change dates of a flight – there is no mention of whether i can or can not change the sequence of the tickets, which i need to do.

This sounds similar to MS’s problem above although I hasten to add not involving so much money. I know these were exceptional circumstances, but I think BA need to be far clearer and use some discretion in dealing with the fall out and finding resolutions to the chaos that still seems to exist.